Return & Refund Policy

Return & Refund Policy

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at email us  support@bleualps.com

 

Cancellation before Shipment

If the order or the items that you want to cancel have not been shipped yet, you can write to our customer support team on  Support@bleualps.com
In such cases, the order will be cancelled and the money will be refunded to you within 7-10 business days after the cancellation request.

Conditions for Return

• Please notify the receipt of a Damaged / Defective product within maximum 24 hours of  the delivery.
• Products/Items should be UNUSED.
• Products should be returned in their original packaging along with the accessories, in the same condition in which you received it. Product must also be in its original package.
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
• To complete your return process, we will need a receipt or proof of purchase or invoice copy.

Refunds

• We will process the refund after receiving the receipt of the product by Bleualps.  All refunds will be routed through any other bank debit or credit card accounts after adjusting the cancellation charges. Refund will be processed based on the Payment Mode of the order.
• Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will be reflected in the next statement.
• Orders paid by net banking accounts will be credited back to bank account
• For all other modes of payment, we will send a refund cheque. The cheque will be made in favour of the name as in the "billing name" provided at the time of placing the order
• Once your return is received and inspected, you will receive an email about the status of your return.
• In case, your return has been accepted, the refund amount will be processed immediately. A credit will be automatically applied to your credit card or original payment method within 3-7 working days.